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I cannot log into Allsorter

This article helps you resolve common reasons why you cannot log in to Allsorter, including when your password is rejected as incorrect and when you cannot access Allsorter through an ATS integration.

How you log in to Allsorter depends on your account type:

  • If you access Allsorter directly through its own website, you have a standalone account.
  • If you access Allsorter from inside an ATS such as Bullhorn, JobAdder, or Vincere, you have an ATS-integrated account.

 Use the relevant section below based on your account type. 

Your password is rejected as incorrect

If you are sure you are entering the correct password but Allsorter says it is incorrect, work through the following checks first.

  1. Confirm you are using the email address linked to your Allsorter account.
  2. Check that your email address is entered in lowercase.
  3. Check there are no extra spaces before or after your email address or password, particularly if it was copied and pasted.
  4. Try logging in through an incognito or private browser window.
  5. Try a different browser.
  6. If you were given a temporary password, type it manually rather than copying and pasting it. If the temporary password has expired, request a new one from Allsorter Support.

Important: If you access Allsorter through an ATS integration, do not use the standalone Forgot Password option below. It only applies to standalone Allsorter accounts and will not resolve login issues for ATS-integrated accounts. Instead, follow the steps under "Access through an ATS" further down this article.

If you have a standalone account and the checks above do not resolve the issue, use the Forgot Password option to reset your password.

If you still cannot log in after trying these steps, contact Allsorter Support and include the email address you use to sign in.

Standalone Access

If you use the standalone version of Allsorter:

  1. Confirm you are entering the correct email address.
  2. Make sure there are no extra spaces before or after the email address or password.
  3. Check that your email address is entered in lowercase.
  4. Use the Forgot Password option if needed. This will generate a password reset email. 
  5. Try logging in through an incognito or private browser window.
  6. Try a different browser. 

If you requested a password reset but do not receive the email with the reset link:

  1. Check your inbox, junk, spam, and other filtered folders.

  2. Make sure you entered the correct email address for your Allsorter account.

  3. Wait a few minutes and check again, as delivery can sometimes be delayed.

  4. If you have requested the reset more than once, use the most recent email or code.

  5. If you still do not receive the email, try requesting the reset again from the login page.

  6. If the email still does not arrive, contact Allsorter Support and include the email address used to sign in.


Access through an ATS

If you access Allsorter through an ATS integration, do not use the standalone password reset option. Instead, follow these steps:

  1. Log out of the ATS and log back in.
  2. Clear the saved browser data for Allsorter. Your browser stores session information so that sign-in is quicker when you return. If this stored information is out of date, Allsorter may not load even though your ATS works normally. Clear your browser’s cache and cookies first.
  3. If the issue continues, also clear the site data for the Allsorter website. In some browsers this is a separate option from cache and cookies. The location differs by browser, so search your browser’s help for “clear site data.”
  4. Confirm you are opening Allsorter from the correct ATS account and candidate profile.
  5. Here is a detailed guide for integrated accounts.