Skip to content
English
More support
Allsorter Standalone URL
  • There are no suggestions because the search field is empty.

I cannot log into Allsorter

If you cannot access or log into Allsorter, here are some steps to help

Standalone Access

If you use the standalone version of Allsorter:

  1. Confirm you are entering the correct email address.
  2. Make sure there are no extra spaces before or after the email address or password.
  3. Check that your email address is entered in lowercase.
  4. Use the Forgot Password option if needed. This will generate a password reset email. 
  5. Try logging in through an incognito or private browser window.
  6. Try a different browser. 

Access through an ATS

If you access Allsorter through an ATS integration:

  1. Log out of the ATS and log back in.
  2. Clear your browser cache and cookies.
  3. Try opening Allsorter again from the candidate record.
  4. Confirm you are opening Allsorter from the correct ATS account and candidate profile.
  5. Here is a detailed guide for integrated accounts.