I cannot log into Allsorter

Standalone Access

If you use the standalone version of Allsorter:

1. Confirm you are entering the correct email address.
2. Make sure there are no extra spaces before or after the email address or password.
3. Check that your email address is entered in lowercase.
4. Use the Forgot Password option if needed. This will generate a password reset email. 
5. Try logging in through an incognito or private browser window.
6. Try a different browser. 

If you requested a password reset but do not receive the email with the reset link:

1. Check your inbox, junk, spam, and other filtered folders.

2. Make sure you entered the correct email address for your Allsorter account.

3. Wait a few minutes and check again, as delivery can sometimes be delayed.

4. If you have requested the reset more than once, use the most recent email or code.

5. If you still do not receive the email, try requesting the reset again from the login page.

6. If the email still does not arrive, contact Allsorter Support and include the email address used to sign in.

Access through an ATS

If you access Allsorter through an ATS integration, do not use the standalone password reset option. Instead, follow these steps:

1. Log out of the ATS and log back in.
2. Clear your browser cache and cookies.
3. Try opening Allsorter again from the candidate record.
4. Confirm you are opening Allsorter from the correct ATS account and candidate profile.
5. Here is a detailed guide for integrated accounts.