Troubleshooting for integrated accounts

Accessing Allsorter through an ATS

If your account is connected to Allsorter through an ATS such as Bullhorn, JobAdder, Salesforce, Vincere, Mercury, or Tracker, you access Allsorter through that ATS.  You should not sign in through the standalone Allsorter website.

How access works

• ATS-integrated users log in to the ATS.
• They access Allsorter through a button, tab or link within the candidate record.
• A separate Allsorter password is not required.
• User access is created automatically the first time the user opens Allsorter from the ATS, provided a licence is available in Allsorter.

Important notes

• Allsorter does not get access the password of your ATS account.
• Allsorter cannot change/reset your ATS username or ATS password.

If you are an ATS user and cannot access Allsorter

1. Check whether your ATS is experiencing an outage or maintenance issue.
2. Log out of your ATS and back in again.
3. Clear your browser cache and cookies.
4. Try opening Allsorter again from a candidate profile.
5. Try with a different candidate.
6. Check with a different CV/resume in case the original document was corrupted. 
7. Confirm that the candidate profile has at least one CV/resume attached. 
8. If you are a new user accessing Allsorter for the first time, confirm with your ATS admin that you have access to the correct ATS area, candidate records, and the Allsorter integration.
9. If the issue continues,  fill out the support form and include:
   • your email address
   • the ATS you are using
   • a screenshot of the error with the date, time, and time zone visible