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Common issues

Learn how to troubleshoot common issues

Troubleshooting Basics

If you encounter any issues while using Allsorter, please follow these steps to troubleshoot the problem:

  1. Clear Your Browser Cache and Cookies
    Old data retained in your browser can sometimes cause issues. Clearing your cache and cookies can resolve many common problems. Here’s a guide on how to do this in Chrome. Once cleared, try accessing Allsorter again.

  2. Try an Alternate Browser
    Switch to a different browser, such as Edge, Firefox, or Chrome, and attempt the action again (e.g., parsing a CV or accessing the system). If everything works correctly in the alternate browser, return to your original browser and repeat step.

  3. Disable Browser Extensions
    Extensions can sometimes interfere with functionality. Temporarily disable all active extensions in your browser, then try accessing Allsorter again.

  4. Send Error Details
    If the issue persists, take a screenshot of the error message and include the timestamp from your desktop clock. Send this information to us so we can investigate further.

These steps should help resolve most browser-related issues.

 

Handling Complicated PDFs

Allsorter handles PDFs seamlessly, but you may come across a resume with any of these elements:

  • graphic-filled content,
  • encrypted PDF,
  • unusual formatting,
  • excessive embedded elements,
  • scanned pages, or
  • images instead of text,

Common signs include:

  • "Original text not found for this CV"
  • missing content in Extraction Analysis
  • the left panel not showing selectable text correctly
  • very limited or no extracted content

There is a simple solution: the Reparse as a DOCX feature. 

You may see this error message in the "Original Resume" tab of the Allsorter edit screen: Original text not found for this CV

This walkthrough provides a step-by-step explanation of the Reparse as DOCX feature. It outlines when this option should be used and shows how it can enhance data extraction from such PDFs.

 


  1. Click on the engine cog (settings) symbol located next to the template dropdown at the top of the screen.
  2. From the dropdown menu, choose the Reparse as DOCX option.

  3. Wait for Processing: Allow Allsorter to reprocess it into a DOCX format and accurately extract the data. 

  4. The system will automatically take you to the main dashboard. The file will appear as a recently uploaded document. 

  5. Click View to open it. Now, the left panel will be fully populated with the Extraction Analysis, giving you a complete breakdown of the resume content.

  6. You are now ready to edit!

 

Handling Complicated Word Documents

If the original file is a Word document but most of the content is not getting extracted in Allsorter, it may be in fact be

  • made of images rather than selectable text

  • encrypted

  • generated by a CV builder that prevents normal text extraction 

Common signs include:

  • "Original text not found for this CV"
  • missing content in Extraction Analysis
  • the left panel not showing selectable text correctly
  • very limited or no extracted content

How to improve extraction:

  1. Open the file in Microsoft Word.
  2. Go to File > Print.
  3. Select Microsoft Print to PDF.
  4. Save the file as a PDF.
  5. Upload the PDF to Allsorter.
  6. If needed, then use Reparse as DOCX after upload.
  7. If your account has advanced AI extraction features enabled, try Deep Extract for incomplete experience extraction.