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Vincere Troubleshooting Guide

Use this guide to check and resolve common issues when using Allsorter with Vincere.

This page explains what to check when Allsorter is not working as expected with Vincere. Issues may be caused by Allsorter, Vincere, the Vincere integration, user access, candidate records, or attached resume files. Before following the troubleshooting steps, first check whether Vincere is experiencing a known outage, maintenance window, or service disruption. 

 Before following the troubleshooting steps, contact Vincere Support to confirm whether there are any known issues affecting Vincere or the Allsorter integration. 

If Vincere is experiencing an outage, service issue, or scheduled maintenance, the Allsorter integration may not work as expected until Vincere resolves the issue.

If Vincere confirms that there are no known issues, try the following basic checks:

  1. Refresh the page and try opening Allsorter again from the candidate profile.
  2. Log out of Vincere and log back in.
  3. Clear your browser cache and cookies.
  4. Close your browser completely, then reopen it.
  5. Try using another supported browser, such as Chrome or Microsoft Edge.
  6. Check that the candidate record has a resume attached.
  7. Check that you have the correct Vincere permissions to access the candidate record and use the integration.
  8. Make sure you are opening Allsorter from within Vincere, rather than trying to access it directly from Allsorter settings.

If you still cannot access Allsorter after completing these checks, contact support@allsorter.com and include the following details:

  • The browser you are using
  • A screenshot of the issue or error message with a visible timestamp
  • Confirmation that Vincere Support has not identified any active issues