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Extraction stops at a certain point

What to do if extraction stops partway through a section or does not extract anything beyond a certain point in the CV/resume.

Sometimes a CV or resume appears to extract correctly at the start, but then the extraction stops partway through a section such as Experience or Education.

This can happen even when the file looks well structured to a reader.

Why this happens

The parser identifies likely section boundaries based on headings and layout patterns. If the CV contains non-standard subheadings inside a section, the system may interpret them as the start of a new section.

Examples include headings such as:
  • Achievements
  • Projects
  • Publications
  • Research
  • Key highlights

In some documents, images placed between text blocks can also interrupt extraction.

How to troubleshoot

  1. Check exactly where extraction stops in the Extraction Analysis panel.
  2. Look at the heading or content immediately after that point.
  3. If the file includes section-like labels such as Achievements or Projects inside an experience entry, the parser may have treated that as the end of the main section.
  4. If the CV contains images between text blocks, this may also interrupt extraction.

Ways to improve the result

  • Try Deep Extract in the Experience section for more detailed extraction of complex or non-standard layouts.
  • If the issue occurs in a PDF, use Reparse as DOCX.
  • If the document contains images between text blocks, converting it into a cleaner text-based file offline and uploading it again may improve results.
  • If possible, remove the specific heading where extraction stops in the original file, save the file, and upload it again.
  • Manually copy any missing content into the right-hand edit panel if only a small section is affected.

When to contact support

Please contact support if:
  • multiple CVs that previously worked are now failing in the same way
  • preview or export still fails after removing pasted formatting
  • the issue affects all files rather than one document
When contacting support, please include:
  • the candidate name or file name
  • whether the issue affects one file or multiple files
  • whether the original file is PDF or DOCX
  • the template being used
  • a screenshot of the issue, if possible